1. Returns are allowed. Please contact us to discuss.
3. Shipping costs, if any were incurred, will not be refunded.
4. Customer is responsible for the return shipping costs.
5. All refunds require RMA.
During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
All Hemplily®, products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, contact us to request a full refund less any shipping charges.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.
International Orders (Not available at this time)
In some countries, you may incur some extra shipping charges for end-point drop off, tax tariffs, and other charges. If purchasing from a country outside of the United States, we implore you to do your own research about these possible charges prior to making a purchase. You will not be reimbursed or refunded based on these extra charges.
Subscriptions can be cancelled at any time by logging onto your account and navigating to the Subscriptions tab and page. You can also contact us by phone, email or chat to cancel.